For lost & found desks
Return more items with less counter time
FindBack gives your staff one place to log what’s handed in, matches it with owners’ lost reports automatically, and keeps the record you need when an item is returned, transferred or disposed of.
What FindBack gives your desk
Fast intake
- Log an item with a photo and category in seconds, or import a backlog from CSV.
- Print tags with scannable codes; a USB barcode scanner finds an item instantly.
- Several desks per organization, each with its own location and public area name.
Matching and verification
- AI compares your items with owners’ lost reports by photo, description, place and date.
- Owners who list your venue under “Where I’ve been” are matched however far away they live.
- Two-way ownership checks: owners answer questions only they could know before staff release anything.
Custody you can defend
- A custody register for every item, with who logged, moved and released it, and when.
- Hold periods and police hand-off reminders for New York, California and Virginia; your own retention period elsewhere.
- Nothing is disposed of automatically. Managers are reminded before deadlines.
A public front door
- A found-items page for your venue, with QR posters for counters and vehicles.
- Your pickup hours and ID requirements shown to owners before they arrive.
- A verified “Official” badge once you prove you control your domain.
Staff and access
- Roles for owners, managers and desk staff; two-step sign-in for staff.
- Single sign-on (OIDC or SAML) and SCIM provisioning on Pro and Enterprise.
- A tamper-evident audit log of staff actions.
Reporting
- A journey report on items logged, matched, claimed and returned.
- Response-time tracking against the target you set.
- CSV export of your register at any time; your data stays yours.
Plans
Simple pricing. Free for the people you serve.
Owners never pay to report, claim or collect an item, on any plan. Prices are in US dollars and exclude any applicable tax.
Pilot
$0
for 90 days
- Up to 10 desks
- 5,000 items logged a month
- Unlimited staff
- Everything in Pro
Starter
$99 / month
or $990 a year
- 1 desk
- 500 items logged a month
- 5 staff
- AI matching, verification, custody register, public page, three languages, CSV import and export, email support
Pro
$499 / month
or $4,990 a year
- Up to 10 desks
- 5,000 items logged a month
- Unlimited staff
- Everything in Starter, plus single sign-on and SCIM
Enterprise
From $18,000
a year, quoted
- Unlimited desks, items and staff
- Data processing addendum
- Uptime commitment (target 99.5%), with service credits set in your agreement
- Invoice, purchase order or ACH payment; a named contact
Annual Starter and Pro plans are 20% off for K-12 schools and districts, accredited colleges and universities, and US 501(c)(3) non-profits. Public agencies such as transit, airports and cities are quoted through Enterprise.
Start with a pilot
A pilot runs for 90 days on real items at no cost. We set up your desks and staff with you and agree what success looks like before you start. At the end, choose a plan or leave, and take a CSV export of everything you logged.
For procurement and IT
Security, privacy and accessibility details, the list of sub-processors and how data is handled are on Trust & security. Our standard institutional agreement and data processing addendum are available on request.