Consumer Health Data Privacy Policy

This policy applies to “consumer health data” that FindBack AI LLC (“FindBack”) collects through the FindBack AI app, portal and website, as that term is defined by Washington’s My Health My Data Act and similar state laws. It supplements our Privacy Policy.

Categories of consumer health data we collect

• Information in lost or found reports about items that can reveal a health condition or treatment: hearing aids, medication, medical devices (such as an insulin pump or a glucose monitor), mobility aids and prescription eyewear, including the category, description, photos, and the date and area of the loss.
• Information in claims, ownership evidence and messages about those items, for example a description of a prescription label used to prove ownership.

We do not ask for diagnoses, medical records or health insurance information, and we don’t infer health conditions from other data.

Why we collect it and how we use it

• To match your report with found items and return your item to you.
• To let the finder or institution holding the item verify that it’s yours.
• To prioritize matching for medical items, because losing them can affect your health.
• To keep the Service secure and prevent fraud and abuse.

We collect and use this data only as needed to provide the lost-and-found service you ask for. We don’t sell it, and we don’t use it for advertising.

Sources

• You, when you report, claim or message about an item.
• Finders and institutions (such as airports, transit agencies, campuses and venues) when they log an item they found.

Categories of consumer health data we share, and with whom

• The finder or institution holding a matching item: the item details and claim evidence needed to decide your claim and return the item.
• The public: for lost reports for hearing aids, medication, medical devices and mobility aids, only the category, an approximate area and the date; the description and photos are hidden by default. Reports for prescription eyewear are shown like other reports, so leave health details out of the public description.
• Our service providers (processors) that host and operate the Service on our behalf, listed on our Trust & security page.
• Law enforcement or regulators when the law requires it.

FindBack has no affiliates that receive consumer health data.

Your rights and how to exercise them

You have the right to:

• confirm whether we collect, share or sell your consumer health data, and access it, including a list of the third parties and affiliates we have shared it with and their contact information;
• withdraw your consent to our collection and sharing of it;
• have it deleted, including from our service providers’ systems; and
• appeal if we decline to act on your request.

To exercise these rights, email privacy@findbackai.com from the address on your account, or write to FindBack AI LLC, P.O. Box 2801, Woodbridge, VA 22195. You can also close a report or delete your account in the app; see Delete your account. We’ll respond within 45 days, which may be extended by another 45 days where reasonably necessary; we’ll tell you if that happens.

To appeal a decision, reply to it with the subject “Appeal”. We’ll respond within 45 days with a written explanation. If your appeal is denied, you can contact the Washington State Attorney General at atg.wa.gov/file-complaint, or the Attorney General of your state.